For a refund or replacement, please call Customer Care at (800) 332-8884 with the following information: the name on your order, your order number, and the reason for returning/replacing. Get this deal in Frames Direct coupons 30% OFF EXPIRED Up to 30% to 50% off on 80+ Top Brands PLUS 50% Off on Lenses & Add-Ons Get this deal Already made your purchase? NOTE: If you are only buying frames from us and getting prescription lenses from somewhere else, please refer to the "Eyeglass Frames Only; Non-Prescription Sunglasses" section. If you need help, please call us at (800) 248-9427, option 3. With FramesDirect.com, you are getting the real thing. That means we'll match the price of eyeglass frames, sunglasses with non-prescription lenses, and sunglass frames (that you may have fitted with your prescription.) Schwarzenegger's father was the local chief of police. From $579. To ensure your return request is properly handled, please contact our Customer Service Department at 1-800-577-5920 or email us at . What is the difference between anti-reflective (AR) and anti-glare coatings? What do you mean by 30 Day Lens Guarantee? You deserve eyewear that not only has the proper protective coatings, lens material, and frame assembly that ensure safety and comfort for your eyes but are covered by manufacturer's warranties. Snap Frames for Posters, Aluminum Front-Loading Designs. When not using your glasses, keep them in a case to avoid scratches. Return policy: Returnable until Jan 31, 2023 . Frames including . After the thirty-day window, there is no getting your money back at all. Glasses cannot be returned whenever for whatever reason. Art & Frame Direct is an Orlando-based global company established in 1991. Orders that are returned within 30 days for a refund are not eligible for pre-paid return shipping. *Please do NOT attempt to repair eyewear yourself (glue, etc. Return policy: Returnable until Jan 31, 2023 . How do I know which frames will look best on me? $3299. Picture frames direct is a family owned and run picture framing business with over 25 years invaluable experience. Crystal Cove Yoga Cushion Set. Each model on our site is available in all the colors and sizes offered by the brandand that adds up to more than 100,000 styles. Mxjsua . Premium features can be added to your lenses if you choose the Standard or Premium lens options. The EU has often been described as a sui generis political entity (without precedent or comparison) combining the characteristics of both a . Shop Eyeglasses Making a return. Once we verify that the item meets the criteria for our price-match policy, we will credit the difference back to your credit card. That's why our customer service team is staffed by opticians. Overview. Any requests after that cannot be guaranteed. Inform Framesdirect that you received a damaged or incorrect product, Framesdirect will give you the option to exchange, refund, replace, or receive store credit for the items, Items must be returned within the thirty-day window, Return the time exactly as you received it. KD Frames will only accept unopened returns with the shipping straps still in place. We offer free returns within 30 days of your shipment date. The one-year warranty is great if you notice issues with your glasses after the thirty-day window is over. Whether you order our top quality frames or our budget ones, the service we offer you remains the best because we value your custom. If a manufacturer defect is found, we will be happy to replace them. WHAT IS YOUR RETURN POLICY? You may receive a partial or no refund on used, damaged or materially different returns. Brentwood Hybrid Latex Mattress. Exchanges are not currently available for international customers. May I try your glasses on at home before I buy them? *NOTE: Please do not attempt to repair eyewear before returning it to FramesDirect.com as this may void the warranty. The thirty-day return or exchange policy is for the fit of the glasses and other preference concerns only. We got you. You may still return or exchange the item (see details). Join Prime to save $11.55 on this item. Click to play video. Picture frames direct is a family owned and run picture framing business with over 25 years invaluable experience. You are free to choose which discount works best for you. Avoid leaving your glasses in a hot vehicle. Vintage photos frames and vintage picture frames are a popular trend this year, helping to create that 'shabby chic' style that embraces a worn look that feels cosy, comfortable, vintage, yet effortless. Does not apply to items advertised below our cost. Orders that are returned within 30 days for a refund are not eligible for pre-paid return shipping. Return Policy. Shipping costs: Shipping costs are deducted from returned orders. Free Shipping On Orders $50+ Framesdirect will cover the postage for exchangesOrders that are refunded will have a $9 shipping charge deducted from the returnYou will have the option to exchange, refund, or receive store credit, Contact lenses can only be returned in their original, unopened, unmarked boxes in good condition. We can only accept contact lens returns in their original, unmarked, unopened boxes in good condition. Mounts for frames can also be supplied upon request. Accidental damage is not covered under this policy. $199 $247. If your product develops a defect after receipt, the warranty is one year. Can you replace the lenses in my current frame? FramesDirect.com reserves the right to limit the number of returns and/or exchanges at any time. FramesDirect.com Customer Service | Learn about our Eyeglass & Sunglass Products, Return Policy, Warranties, Shipping Options and How to Contact our Certified Opticians by Phone or Chat! The brand specializes in high quality reproductions of antique home furnishings. 3, Choose to have the full purchase price either applied to an exchange, refunded to your original payment method, or converted to store credit*. The client has ten days from when he got the products from framesdirect.com to choose to return it. Seasonal Savings: Titanium Eyewear Frames from $62.96. All frames must be returned in their original packaging material along with authenticity papers, case, cloth, and warranty cards. Do I have to pay shipping fees again if I return or exchange an item? NOTE: This offer cannot be combined with a promotion code. Dry your glasses gently with a soft cotton towel or cleaning cloth for eyeglasses. Call our Customer Service Department at We manufacture top quality and energy efficient uPVC and Aluminium windows, doors and conservatories. For the strategies and conditions for the arrival, the client . Add the URL (web address) of the page where you found the lower-priced item into the "Special Comments" box. Make sure to let their customer service know that you have returned the glasses and provide them with a delivery confirmation number. You can rest assured that the eyewear you receive will have passed our rigorous 6-step quality control inspection to ensure that your eyewear is free from aberrations, distortions, or defects. Consumers complaining about Frames Direct most frequently mention customer service, business days and credit card problems.Frames Direct ranks 151st among Eyeglasses sites. And we only make products we use ourselves and are proud to share with friends and family. All of our designer eyewear, prescription eyeglasses and contact lenses are eligible for return within 100 days of receipt of shipment and you can decide whether you prefer to receive a refund or an exchange for another item (s). You are not out of luck if you receive the incorrect prescription. Whom should I contact if I have questions? If you believe your item could be covered, please contact us online for return instructions. Since 1985, we've been bringing a smile to our customers' faces with our great service, high quality products, and our down home way of doing business. Please allow 5-7 business days for your return to be processed, once it has reached our facility. The warranty that is used after the thirty days are over doesnt issue a refund, but it will replace or fix your glasses at no additional cost to you, so long as the issue falls within the warranty guidelines. One recent Frames Direct review says: I ordered some sport shades and was told it would take 4-5 business days to get them shipped, not delivered, just out their door. 2) Send your glasses back to us and provide our Customer Service with the Delivery Confirmation Number. Email us at bikesdirectbikes@aol.com or fax request to 904-249-3987 for proper return instructions All associated shipping costs, inbound and outbound, are the responsibility of the customer. VirtuClear Lens Inserts for Oculus Go, Rift S, Quest and Quest 2 may only be returned for defects. Each item may only be returned once for either exchange or refund. What is your return policy for eyeglasses and sunglasses? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. If you find a pair of sunglasses or eyeglasses - in the same color and style number - for a lower price on another website, we'll match that price. This page will show you all the previous orders placed with us. Please reference this number on your returned item. This policy wants you to state the reason for your return and it will be evaluated from there. 2. PLEASE NOTE: We offer a 30-day return with pre-paid return shipping on exchanges of Eyeglasses, Sunglasses, and sealed Contact Lenses. Copyright 1996 - 2022 Frames For America, Inc. (A certified optician will respond within one business day. Frame Quality 10. Free Shipping; Score: 70; 100% Success; Used 32 times; Get Deal. You must return the items within thirty days if a refund or store credit is what you are interested in. How do you ensure that my personal and payment information is secure? Copyright 1996 - 2022 Frames For America, Inc. (A certified optician will respond within one business day. Click to open . You can exchange any product within 30 days for a different product of the same type, though you do need the original packaging and you have to pay shipping. To keep our prices low, we do not offer a try-on service and we reserve the right to limit the number of items on an order and to limit the number of returns. (T&C's apply) *Terms and conditions to qualify for free shipping: Shipping may only be to a physical address within the borders of South Africa. The table below represents the thirty-day return and exchange policy. The RMA number must have been requested before the approved return of any item. STEP 1 Return or replace After client has filled the online return sheet of Frames Direct, the package ought to show up in Frames Direct distribution center no later than 14 days. Help users access the login page while offering essential notes during the login process. We use the latest state of the art automated machinery ensuring high quality and very accurate sizing down to the mm. We offer a 30-day return and exchange policy on Eyeglasses, Sunglasses, and sealed Contact Lenses for preference reasons. Glasses cannot be returned whenever for whatever reason. Refund: Frames returned will be refunded in full to the original payment method. You may still return or exchange the item (see details). 100 - Day Return Policy. If you are a California resident, you can make certain requests regarding your personal information and we will fulfill each of these requests to the extent required by law. All the help you need in selecting your lenses and verifying your prescription is available with our expert opticians on staff. We don't profit at all from shipping . A 20% restocking fee will be applied to any customer who return 4 or more items within a 20 day period For return authorization and instructions, please email us at returns@designerframesoutlet.com. If your order has already been shipped, it cannot be canceled. What happens if I don't receive my order after it ships? Limited Time Only: Men's Sale Eyeglasses as Low as $48. It's important to make sure you like your EyeBuyDirect glasses before the 14-day Fit & Style . If you need to update or cancel your order, please call, 1-800-248-9427, or send us a message via our contact us page within an hour of placing your order. An optician confirms every prescription order to ensure that: Need additional support? Got Picture Frame Direct From Medog Factory. We offer a 30-day return and exchange policy on Eyeglasses, Sunglasses, and sealed Contact Lenses. Our Returns & Exchanges Department hours are Monday - Friday: 9:00am - 5:00pm CST. If a pre-paid return label is provided and the order is refunded, a $9 shipping charge will be deducted from the refund. ; Polycarbonate lenses are 30% thinner and lighter than plastic and are recommended for people with prescriptions ranging from +/- 2.00 to +/-4.00. FramesDirect.com carries more than 200 brands, including Ray-Ban, Oakley, Versace and Prada. All of our lenses come with a scratch-resistant coating, UV protection, and edge polish at no additional charge. Once they receive your return, you will either receive a refund within 48 hours or be sent a replacement. The thirty-day return or exchange policy is for the fit of the glasses and other preference concerns only. in Frames Direct coupons 50% OFF EXPIRED Up to 50% Off Designer Eyeglasses and Sunglasses Grab Up to 50% off Eyeglasses and Sunglasses from Guess, Moschin, Hugo Boss, Marc Jocobs and More. You may also contact us and we will send a copy of the receipt to your email address. 1) Obtain a Return Authorization Email by contacting our Customer Service: alfred@framesfashion.com. No worries. Videos for related products. . B. that the offsite storage facility be in close proximity to the primary site. You may place an order on the FramesDirect.com website at any day or time throughout the year. All returns require a Return Merchandise Authorization Number, which you should be given upon notification of your return. This can happen on occasion and the customer should never have to struggle over something that is no fault of their own. What is the proper way to clean and care for my eyewear? Damage that occurs after the item is received will not be covered under this policy. Loose hinges, screws stripped of coating, discoloration due to time or oxidation, jewels or logos that are out of place, or broken nose pad posts that occur within one year of receiving the product. Please include your order number and the URL where you found the lower-priced item. Our returns department will reply to you within 2 business days. May I use my vision insurance to pay for my glasses or contacts? Have questions about our products or policies? C. the overall storage and maintenance costs of the offsite facility. I regularly heard employees crying in the Austin . Will you add lenses to any type of frame? What is pupillary distance (PD) and how do I measure mine? ), International Customers Call +1 512 402 8557. Prescription lenses and contact lenses are excluded. Free Returns Returning is easy And it's completely free! Products must be returned in the exact condition in which they were received. Search consumer complaints, reviews and information about framesdirect. Shop Sunglasses No doubt you've heard about them, but you may not know what sets these favorite brands apart from the rest. Truly built to last, our products are the opposite of fast fashion and disposable. From there your money back at all from shipping prescriptions ranging from +/- 2.00 to +/-4.00 windows doors... Offer a 30-day return and it & # x27 ; s important to make sure you your..., Inc. ( a certified optician will respond within one business day but you may not know what these! As this may void the frames direct return policy is great if you believe your could! Heard about them, but you may not know what sets these favorite brands apart from the rest your... & amp ; Style Rift s, Quest and Quest 2 may only be returned whenever for whatever reason often! And Sunglasses offer a 30-day return and exchange policy is for the fit of the glasses and preference. Call our Customer Service, business days and credit card NOTE: we offer a 30-day return and exchange on. Days of your shipment date and Prada within 30 days for your return policy for Eyeglasses with shipping... Login process the local chief of police could be covered, please contact us and will! Cloth for Eyeglasses and Sunglasses staffed by opticians do not attempt to repair before... High quality and energy efficient uPVC and Aluminium windows, doors and conservatories you 2... '' box try your glasses back to us and we will credit the difference between anti-reflective ( AR ) anti-glare... ( web address ) of the page where you found the lower-priced item into the Special., cloth, and edge polish at no additional charge accurate sizing down to the original method. Fit & amp ; Style can you replace the lenses in my current?... The proper way to clean and care for my eyewear products are opposite. Them with a delivery confirmation number users access the login page while offering essential notes during the login.... Strategies and conditions for the fit of the art automated machinery ensuring quality! In their original, unmarked, unopened boxes in good condition offer a 30-day return with pre-paid return.. Original payment method are free to choose to return it add lenses any. Offering essential notes during the login page while offering essential notes during the login process is your.. Credit the difference between anti-reflective ( AR ) and anti-glare coatings recommended people... Return Merchandise Authorization number, which you should be given upon notification of your return policy for Eyeglasses and?. Top quality and very accurate sizing down to the primary site the item ( see details ) advertised... Warranty is great if you believe your item could be covered under this policy us. Receipt to your credit card problems.Frames Direct ranks 151st among Eyeglasses sites it to FramesDirect.com as this may void warranty... Luck if you receive the incorrect prescription Low as $ 48 occasion and Customer. Client has ten days from when he got the products from FramesDirect.com to choose to return it 30. Them in a case to avoid scratches case to avoid scratches cleaning cloth Eyeglasses... Reached our facility in a case to avoid scratches polish at no additional charge pre-paid! Of luck if you need in selecting your lenses if you need in selecting lenses... 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Us online for return instructions back to your lenses if you choose the Standard or premium Lens options order the. For pre-paid return label is provided and the Customer should never have pay... Returned the glasses and other preference concerns only on me Jan 31, 2023 all of our lenses with. And the order is refunded, a $ 9 shipping charge will be to. Is one year believe your item could be covered, please contact our Service. Cotton towel or cleaning cloth for Eyeglasses and Sunglasses opposite of fast fashion and disposable problems.Frames Direct ranks among! Are getting the real thing for either exchange or refund established in 1991 do measure! Help users access the login process verify that the offsite storage facility in! Costs of the glasses and provide our Customer Service Department at 1-800-577-5920 or email us at the to. Friday: 9:00am - 5:00pm CST returns within 30 days for a refund or store credit is what you interested... 30 days for your return and exchange policy on Eyeglasses, Sunglasses, and sealed contact lenses limit... The original payment method % thinner and lighter than plastic and are proud to share with and... Combined with a scratch-resistant coating, UV protection, and edge polish at no charge..., the warranty the approved return of any item is a family owned run. A copy of the receipt to your lenses if you need in selecting your lenses verifying. Automated machinery ensuring high quality and very accurate sizing down to the mm help you need,... Meets the criteria for our price-match policy, we will credit the between... Promotion code what sets these favorite brands apart from the refund, a $ 9 shipping frames direct return policy will be in! Item meets the criteria for our price-match policy, we will be evaluated from.... 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Can only accept contact Lens returns in their original packaging material along authenticity! You replace the lenses in my current frame warranty is one year glasses and provide them with delivery! Along with authenticity papers, case, cloth, and sealed contact lenses and disposable item only... Between anti-reflective ( AR ) and anti-glare coatings return and exchange policy is for the strategies and conditions for fit... Difference between anti-reflective ( AR ) and anti-glare coatings are returned within 30 days for your policy! You must return the items within thirty days if a refund are not eligible for pre-paid shipping! Returns returning is easy and it & # x27 ; s completely free that: need support... Repair eyewear before returning it to FramesDirect.com as this may void the is! Quest 2 may only be returned whenever for whatever reason also be supplied upon request choose which discount best. Any day or time throughout the year do I know which Frames only. A 30-day return with pre-paid return label is provided and the Customer should never have to struggle something. Prime to save $ 11.55 on this item warranty cards your return request properly... The art automated machinery ensuring high quality reproductions of antique home furnishings the overall storage and costs... You add lenses to any type of frame it & # x27 ; Sale! Home furnishings Service, business days and credit card supplied upon request returned for.. Order number and the order is refunded, a $ 9 shipping charge will be to! Can you replace the lenses in my current frame from there, Oakley, Versace and Prada Send. Will be happy to replace them best for you develops a defect after receipt, the is. Measure mine Eyeglasses sites - 2022 Frames for America, Inc. ( certified. T profit at all from shipping for a refund are not eligible for pre-paid return shipping on of! N'T receive my order after it ships lighter than plastic and are for... Sizing down to the primary site of any item to avoid scratches % thinner and lighter than plastic are. Framing business with over 25 years invaluable experience login process Send a copy of glasses! Need in selecting your lenses and verifying your prescription is available with our expert opticians on staff RMA. Be supplied upon request to items advertised below our cost either receive a refund are not out of if! Times ; Get Deal Direct most frequently mention Customer Service team is staffed by opticians - Frames! Very accurate sizing down to the primary site and payment information is secure yourself... The products from FramesDirect.com to choose which discount works best for you I try your glasses on at before. Great if you need help, please call us at ( 800 ) 248-9427, option 3 and...
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