In case of suspicion or actual possession of illegal or dangerous weapons, security is authorized to stop you. 11.3The organiser reimburses all amounts paid by or on behalf of the traveller within fourteen days, less the cancellation fee. In case of questions, you can contact cashless@tomorrowlandwinter.com. The organiser has to provide assistance if the traveller is in difficulty. Using the toilets is free of charge on Tomorrowland and/or DreamVille. Tickets and/or bracelets for Tomorrowland and/or DreamVille may not be used for commercial nor promotional purposes without the prior consent of the Festival Organizer. Until November 30th 2022 the personalization can be done free of charge in your account. Pearls can be purchased via the Tomorrowland Account and at the Festival, subject to the Specific Terms and Conditions for Cashless Payments set forth in Annex 3. You will not be able to exchange your tickets for other tickets, nor can you choose who you resell your Festival admission tickets to. 2.3.1The Festival Organizers cannot be held liable for theft of loss of the cashless support (Bracelet or Cashless Card) onto which the Pearls are topped-up after such support has been delivered to the Festival Visitor. Every single news from the groove movement. You have the right to compensation of the Add-On value in accordance with the applicable law. If you book a holiday, Sunweb requires your personal details. The artists and the organizers of Tomorrowland Winter cannot be held accountable for damage, loss or theft nor for any other accident/incident. Cancellations must be made in writing within three days after the event that caused the trip to be cancelled (in full or in part). 2.1 The organiser and also the retailer provides the traveller before he or she is bound by a package travel contract, with the legally prescribed standard information, as well as, insofar as this applies to the package travel: 1 the main characteristics of the travel services: a) the travel destination (s), the route and the periods of stay, with the dates and the number of nights; b) the means of transport, their characteristics and categories, the places and dates and times of departure and return, the duration and place of stops and connections; if the exact time is not yet determined, this will be communicated approximately. You enter into an Agreement with them and are subject to their own terms and conditions for the purchase made as well as the present Conditions and its Annexes. 1.1 Cashless payments are the payment method used at the Festival. Go to your Tomorrowland Account and click 'Cashless Top-Up' to add Pearls to your Bracelet. 12.7The limitation of the costs referred to in 12.6 does not apply to persons with reduced mobility, to persons accompanying them, to pregnant women, to unaccompanied minors and to persons in need of specific medical assistance, provided that the organiser is at least 48 hours before the informed of their special needs at the start of the package. If you fail to pay in a timely fashion, Sunweb will inform you of that in writing. It is not possible to book a specific parking place nor a specific parking lot. Annex 5: General travel conditions of the Travel Disputes Committee for package travel agreements. The international brands are: Bancontact, iDeal, VISA and Mastercard. 3.6.11 If, for any reason whatsoever that is beyond the Festival Organizers reasonable control the treasure Case with the Tomorrowland Winter Bracelet cannot be delivered to the indicated address (including errors in the personal data You provide during the registration and purchase procedure, or because the postage parcel with the Treasure Case holding your Tomorrowland Winter Bracelet cannot be delivered by the postal services in the country of destination), You must contact the Festival Organizer so that the Festival Organizer can arrange for Your collection of the Tomorrowland Winter Bracelet at the Will Call Box Office at the Festival. If you have both topped up online and at the festival site, and your remaining balance exceeds your online top-up amount, you must apply for a manual refund. Tomorrowland 2020 canceled; what about tickets and refunds? On the Festival grounds, ski slopes and the parking lot the locations where you can deposit your waste are clearly marked. If your bank is located in a SEPA country, you select "SEPA refund". If the organiser is located outside the European Economic Area, the reseller who is established in a Member State is subject to the obligations for organisers, unless the reseller proves that the organiser meets the conditions prescribed by the law of 21 November 2017. You enter into an Agreement with them and are subject to their own terms and conditions for the purchase made. Visitors to Tomorrowland are not allowed to climb on tents, constructions, fences, light bridges, benches, or any other structures on the festival grounds; There will be photo and video recordings during the festival. Article 2: Information from the organiser and retailer for the conclusion of the package travel agreement. Following the hyperlink the traveller will receive the following information: Key rights under Directive (EU) 2015/2302. Sunweb is not responsible for any clash of opinions between you and the accommodation provider about matters relating to local costs. If any banned objects are found, the security personnel will be entitled to confiscate the object(s) and to refuse the holder of the said objects admission to the Festival and/or DreamVille. 2 upcoming festivals. Special conditions of sale apply for Global Journey. You will have a wristband where you can place the amount of money that you plan to spend at Gone Wild Festival, and then use it at any bar, food vendor, shop or service provider inside the festival arena and campsite areas. Automated pre-registrations are not permitted. Partial Cancellation 1.3 In case of a force majeure that prevents the execution of the services regarding the Voucher entirely, Vouchers will be cancelled and refunded (with a cancellation fee, which will be made available upon purchase of the Voucher). 12.9The traveller can address messages, requests or complaints in connection with the implementation of the package directly to the retailer from whom he has purchased the package. A request for out-of-court dispute resolution can be requested viahttp://ec/europa.eu/odr. In the event of cancellation of the package travel agreement under this article, the traveller is entitled to a full refund of all amounts paid for the package, but he cannot claim additional compensation. 18.3To this end, the Secretariat will provide the parties with a conciliation regulation and a "conciliation agreement". as a result of the identity control mentioned hereunder, the Festival Visitor hasnt reached such age at the latest upon the start of the Festival. There are parking facilities near the Tomorrowland and DreamVille grounds. 2 bears any additional costs arising from the transfer. Please note that you are responsible for providing Tomorrowland with the correct information. 5.2If the increase exceeds 8% of the total price, the traveller can cancel the contract without cancellation compensation. 3.4.5 To the extent applicable and as soon as the official sale of Festival Products and/or Services starts, the account holder will be able to access the online ticket shop of See Tickets and Sunweb via an automated link in the Tomorrowland Account. If applicable, the special conditions for that particular sale will be published on thewww.tomorrowland.comin such a way that the Buyer can make an informed purchase. 1.12Festival Products and/or Services: the products and/or services relating to the Festival, as offered to and purchased by the Customer via the Official Sales Channels, meaning (i) the Festival Organizer for the purchase of Festival admittance tickets (including packages such as Dreamville Package, Full Madness Package, as detailed onwww.tomorrowland.com) and (ii) TL Travelor the Travel Partner for the purchase of Festival Travel Packages. Our guide is ready for you to resolve your complaints at destination. For those interested in or are attending Tomorrowland in Boom, Belgium, or Tomorrowland Winter in Alpe d'huez, France. Hou er rekening mee dat je verantwoordelijk bent om Tomorrowland de juiste informatie te geven. A postponement of the departure date or a reduction of the number of paying passengers will be considered a (partial) cancellation to which the cancellation terms and conditions are applicable. The Festival Organizer cannot be held liable within this minimum processing period. By registering on the Waiting List, You give the Festival Organizer permission to contact You in case new tickets become available and offer those tickets through Waiting List sales. Click "Cashless Refund" to apply for a manual refund for your unspent Pearls. I've reached out to them via email but haven't heard back. In addition, damages of 15% will be owed automatically, thus without an obligation to notify default being, with a minimum of 37,50. Tickets and/or bracelets for Tomorrowland Winter cannot be resold without the explicit and written consent of the official ticket vendor or Festival Organizer. 1.15Official Sales Channel: Festival Products and/or Services can only be purchased via the Festival Organizer, TL Travel or a Travel Partner. If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. 3.4.3 We reserve the right to organize pre-registrations for the Festival. If no standardized cancellation fees have been set, the amount of the cancellation fee corresponds to the price of the package, less the cost savings and income from alternative use of the travel services. All other transaction disputes must be reported to the Cashless Customer Service point at Tomorrowland Winter as soon as possible. 6.1.1 Sunweb is the Festival Organizers exclusive partner for the sale of Festival Travel Packages. 5.2.1 Pearls can be purchased via a Tomorrowland Account and at the Festival and loaded onto a Tomorrowland Winter Bracelet. 3.1.1 The right of withdrawal is expressly excluded on the basis of article VI.53, 12 of the Belgian Code on Economic Law (Wetboek Economisch Recht Code de Droit Economique). 3.1 The Tomorrowland Winter cashless payment system services are offered to the Festival Visitors with the support of 2 suppliers/payment providers. After the formation of the agreement, the traveller will receive a written or electronic confirmation, possibly in the form of an invoice. After this period, the personalization is final and the provided personal data can no longer be changed. weather circumstances, safety, artist cancellations) to change or alter the festival program and close festival stages. The Festival Organizer in any event advises to create a Tomorrowland Account. 2.3.2 In the event of loss or theft, Festival Visitors can deactivate their cashless support via their Tomorrowland Account or by visiting a Cashless Customer Service point at the Festival. ) of which the security personnel decide that they pose a risk to the other visitors of the festival; Projectiles or explosives in solid, liquid or gas form; Flammable products or materials & spray cans; Pyrotechnical objects (fireworks, torches, etc. 3 information about the planned departure times and, if applicable, about the time to check in, the scheduled times of stops, connections and arrival. 1.2Bracelet Fee: The fee charged during Will Call sales to pick-up the Tomorrowland Bracelet at the Will Call Box Office at Tomorrowland or DreamVille. As a result, the Festival Organizer will not refund any Pearls during the Festival (even if a Festival Visitor is denied admission to the Festival). Exchanged and resold Festival admission tickets via the Exchange Desk will be refunded to the Main Buyer after deduction of a Ticket Refund Fee. 3.5.1 Your purchase of Festival Products and/or Services, regardless of the Official Sales Channels, always includes the purchase of a Festival admittance ticket. If you fail to present a valid proof of identity, security is authorized to refuse your access to the Festival and/or DreamVille. If one cannot identify him/herself or the name on the Tomorrowland Bracelet does not match the identity of the Festival Visitor provided in the proof of identity, the Festival Visitor will be refused admission to the Festival or DreamVille. The photos shown with the accommodations serve only to give you an idea. Please, make sure you're using your own ticket barcode (starting with "66") . 3.5.4 Should you buy a Festival admittance ticket not only for yourself but also for others (your Guests) You are and remain solely responsible for obtaining - as far as required by law these peoples permission to provide their personal data to the Festival Organizer as part of the personalization of such ticket as mentioned herein. Sunweb has the right to charge the cancellation costs owed for that. 2.4.3All online top-ups or transactions through the website are subject to automatic refunds if implemented by international brands. No exceptions will be made. Festival Visitors are advised to make maximum use of online top-ups. This timeframe is subject to possible delays beyond the Festival Organizers control. 2.3 When You purchase Festival Products and/or Services via Sunweb or a Travel Partner, these parties (and not the Festival Organizer) qualify as your contracting party. 1.3With a validated Tomorrowland Bracelet, on Friday & Saturday the Visitor can check in until 22h00; after 22h00 it is no longer possible to enter the festival grounds. If you top-up the bracelet online (see CAN I CHARGE MY ACCOUNT BEFORE THE . A purchase is always pending approval by the Festival Organizer. By entering the festival grounds and/or DreamVille you agree to the processing of this footage by WEAREONE.world BVBA and its partners. 2.3 Support in the case of loss or theft of the value support. The Festival Organizer and/or the official ticket vendor reserve the right to verify the identity of the Festival Visitor. 10.2In these cases, the organiser will reimburse the traveller for all amounts that he has received for the package trip without having to pay any additional compensation. You are entitled to a price reduction (less the actual administrative costs incurred) if costs decrease for the same reasons. Business Packages do not include DreamVille tickets. Sunweb has no influence on this and is not liable for any adverse arrival and departure times. 3.6.2The Festival Organizer will send all Tomorrowland Bracelets in advance, starting end of June 2022. The traveller is entitled to an appropriate price reduction for each period in which there was non-conformity of the services provided unless the organiser proves that the non-conformity is due to the traveller. 1.4Conditions: the present general terms and conditions, including its annexes. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ski & Snowboarding. 6.1.3 The combination of travel services offered to You by Sunweb is a package travel within the meaning of the Directive (EU) 2015/2302. 3.1The Tomorrowland cashless payment system services are offered to the Festival Visitors with the support of 2 suppliers/payment providers: Intellitix and Ingenico. After this period, the personalization is final and the provided personal data can no longer be changed. There is a choice between SEPA, non-SEPA and Paypal. 2.4.10Festival Visitors are responsible for providing the correct refund information to the Festival Organizer. A purchased Business Package does not give the Company the right to use the B2B areas for B2C incentives of the Company. After purchase, Pearls are loaded onto the Tomorrowland Winter Bracelet. 12.4If a substantial part of the travel services cannot be provided, the organiser offers other arrangements of, if possible, equivalent or higher quality, without additional costs for the traveller. Tomorrowland Delivers a Fully Cashless Experience | Intellitix 10.1If any provision in these Conditions, or any part thereof is, or is declared, invalid or unenforceable, the other provisions of these Conditions or the remaining part of that provision will remain in full force and this provision will be automatically replaced (by operation of law) by a valid provision that corresponds to the purport of the invalid provision as much as possible. Vouchers are promoted and offered for sale by the Festival Organizer (via the Paylogic platform or the platform of the independent third party). According to the FAQ of the cashless refund, "a pop-up will appear saying "Success - data updated"". 2.3 Change of travel sum The prices are determined on the basis of prices, taxes and exchange rates as applicable on the date of determination. Festival Visitors can purchase Pearls via the Cashless system by an online top-up through the Tomorrowland Account or a top-up at the Festival. - Cashless top-ups, cashless payments at Tomorrowland and cashless refunds; - Booking of hotels, trains, buses and flights (only in case of Global Journey Packages); b) Your data can be used by the following types of third parties only for processing related to your ticket: - Booking companies; - Cashless payments partner of Tomorrowland; The Festival Organizer does not bear any liability. 2.1The Festival Organizer may find itself forced by compelling reasons (e.g. 1.5 Festival: the 2023edition of the electronic dance music festival known as Tomorrowland Winter, currently held in Alpe DHuez, France, taking place from March 18 up to and including March 252023. Sunweb can only process a cancellation if it has been submitted in writing by the person who booked the trip. The Festival Organizer reserves the right to prosecute any holder of forged Festival tickets and Festival bracelets. If no other arrangements can be proposed or the traveller rejects the other proposed arrangements, the traveller is, where appropriate, also entitled to a price reduction and/or compensation, without cancelling the package travel agreement. If changes occur in said components after this time, Sunweb reserves the right to pass on these costs. Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs. 1.3 The Festival Organizer cannot be held liable if the cashless system does not work, does not work without defects or only works in part during Tomorrowland. 11.1The traveller can cancel the package travel agreement at any time before the start of the package trip. The Ticket Refund Fee depends on the ticket cancellation date, in accordance with article 1.22, and will be announced prior to the official start of the Tomorrowland tickets ales onwww.tomorrowland.com. This means that You do not have a cooling-off period of fourteen (14) days to cancel / return the Festival Products and/or Services You have purchased online. Then simply tap your wristband to make purchases in just a few seconds at any bar, food, merchandise or . Check-In: The size of the group depends on the number of participants. If caught urinating in public, you run the risk of being removed from the festival grounds and/or DreamVille. Changes in the line-up do not lead to a full or even partial refund of the festival ticket. viagogo tomorrowland refund Revocation must take place as soon as possible, but no later than eight office hours after acceptance, stating reasons. They can only be purchased by a legal entity holding a valid VAT number (the Company). Hence, all visitors are requested to do their part to keep the area clean as much as possible. It is prohibited to distribute flyers or hang posters during the festival! The Festival Organizer has no control over the information You place there and how it is processed, nor are we responsible for it. Remember everyone, Peace, Love, Unity, and Respect. A Magnificent Greens Tent Package, Easy Tent Package, Easy Tent Supreme Package and DreamLodge Packageis valid perTENT, a Relax Room Package, Spectacular Relax Room Package, Kokono Package, Cabana Package and Ensuite Package or other Montagoe Package is valid perROOM. A Tomorrowland Winter Add-On represents an additional purchase made with an independent third party (e.g. In case you are observed doing this, you will be removed from the Festival grounds and/or DreamVille. You have until the 3rd of July to submit your claim. 1.3 With a validated Tomorrowland Winter Bracelet, the Festival Visitor can check-in and access the Festival premises until 23:30. 2.4.7Manual refunds may be requested until August 15th2022, 23h59 CET. Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. In that event, the Festival Organizer will provide a back-up scenario for Festival Visitors, e.g. 1 provide useful information about medical services, local authorities and consular assistance; 3.4.6Should you buy a Festival admittance ticket not only for yourself but also for others (your Guests) You are and remain solely responsible for obtaining - as far as required by law these peoples permission to provide their personal data to the Festival Organizer as part of the personalization of such ticket as mentioned herein. Each unpaid invoice automatically carries an interest of 12% per annum as from the date of the first notice of default. The foregoing maxima apply throughout the entire sales period of Tomorrowland 2021(i.e. Directive (EU) 2015/2302 as transposed into The Package Travel and Linked Travel Arrangements Regulations 2018: General Terms and Conditions Tomorrowland Winter 2023, Annex 2: House rules Tomorrowland Winter 2023. It cannot be changed unless the parties mutually agree. 1.14 Sunweb: Sunweb Group GmbH, a travel organization and ski tour operator offering various holidays around the world. Press question mark to learn the rest of the keyboard shortcuts. 5.2.1The Festival Organizer is only liable for the damages that are directly and solely caused by a breach on the part of the Festival Organizer. Cancellation, relocation, or postponement of the Festival. Sunweb is the exclusive partner of the Festival Organizer for the sale of Festival Travel Packages via its Belgian branch www.sunweb.be. Step 1 Click "Cashless Refund" to apply for a manual refund for your unspent Pearls. The Festival Organizer reserves the right to refuse Festival Visitors who arrive on Friday or Saturday after 22h00 and Sunday after 21h00 admittance to the Tomorrowland festival grounds, evenif the Festival Visitor is in the possession of a valid Festival admission ticket. 4.1For purchases made with the Festival Organizer(via the Paylogic platform), cancellations and refunds can only be processed as provided for herein. 1.19Tomorrowland Bracelet:The Festival Visitor can only access the Festival and consume his/her purchased Pearls via a personalized and activated bracelet. The Tomorrowland Winter 2023 festival is a cashless festival. Can't request cashless refund : Tomorrowland - reddit.com Cashless FAQs - Gone Wild Festival These recordings will only be used for safety purposes during the festival and will not be transferred to third parties except for the competent authority after the receival of a formal request. Business Packages are B2B packages. Article 7: Transferability of the package travel agreement. 5.3A price increase is only possible if the organiser informs the traveller no later than twenty days before the start of the package via a durable data carrier, such as an e-mail, a paper document or a PDF, stating the reasons for the price increase and a calculation. All materials and corresponding prices can be found at the reception desk of DreamVille. ); Park a vehicle without an official parking sticker issued by the Organiser. The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. The Festival Organizer is exempt from any contractual liability towards You. In the event of loss or theft of Tomorrowland tickets and/or bracelets they will neither be replaced nor refunded. Cashless Refunds by Manual Forms : Tomorrowland The traveller is not entitled to compensation if the organiser demonstrates that the non-conformity is due to: Has anyone from Kerala visited Tomorrowland? The traveller is liable for damage suffered by the organiser and/or retailer, their employees and/or representatives as a result of his mistake, or when he has not fulfilled his contractual obligations. 2 upcoming festivals. Purchased tickets and bracelets are not exchangeable for another type of ticket/package. manual cashless refund from Tomorrowland : Tomorrowland 15.2 3.4 Tomorrowland account and pre-registration. It is not possible to cancel nor change a Tomorrowland Voucher. There will be no exception to this rule, not even if the person concerned is accompanied by a parent, guardian and/or other adult. 11.2However, if unavoidable and extraordinary circumstances occur at the place of destination that has a significant impact on the execution of the package or have a significant effect on passenger transport from the travellers to the place of destination, the traveller is entitled to the package travel contract without payment cancel a cancellation fee. Cars may be towed at the owners expense; Tearing down, breaking, or trashing decorations; Steal decorations or any other material belonging to Tomorrowland and/or Dreamville. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. 1.9Festival: the 2022 edition of the electronic dance music festival known as Tomorrowland, currently held in Provinciaal Domein De Schorre (Boom, Belgium), taking place from July 15th up to and including July 17th (Weekend 1), July 22nd up to and including July 24th 2022 (Weekend 2) and July 29th up to and including July 31st 2022 (Weekend 3). If you have pre-registered your cashless account, you'll receive an automatic refund of your full balance by 28th June 2022. 2.3Support in the case of loss or theft of the value support. 5.1.2The Festival Organizer reserves the right to refuse admission for multiple editions of the Festival or any other events organized by the Festival Organizer and its affiliated companies depending on the nature of the failure to comply with these Conditions (e.g. When visiting Tomorrowland 2022, the following house rules apply to all visitors (the House Rules).
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